Meet the Team

Melissa Watkins — Co-Founder & Principal Consultant

With over 20 years in office management and accounts receivable, I’ve built a career out of turning chaos into clarity.
From organizing multi-department workflows to creating policies that improve communication and accountability, I’ve seen firsthand how structure can completely change the health of a business.

After years as a registered nurse, I came to appreciate how much business systems resemble human systems — both need proactive care, clear communication, and consistency to stay healthy.

That connection inspired The Workflow Remedy: a consulting practice built on the idea that every business deserves the same thoughtful diagnosis and holistic treatment as any patient.

I don’t just manage numbers — I nurture the systems that sustain them.

Keith Cunningham — Co-Founder & Operations Consultant

With over 30 years in the automotive industry, Keith has built his career from the service drive to executive leadership. Having served as a Service Advisor, Service Manager, and Fixed Operations Director, he brings a deep, hands-on understanding of how complex systems perform under real-world pressure.

Keith is known for being process-driven and data-focused, with a steady commitment to building efficient, repeatable systems that increase profitability, improve customer satisfaction, and develop strong teams. His work centers on identifying operational breakdowns, correcting inefficiencies, and putting preventative structures in place so the same problems don’t keep resurfacing.

At The Workflow Remedy, Keith applies the same philosophy he’s used throughout his automotive career: diagnose the issue, treat the root cause, and prevent future failures. While his background is in vehicles and fixed operations, the principles translate seamlessly to business systems — where preventative maintenance, clear processes, and accountability are what keep everything running smoothly.

Together, Keith and Melissa bring a rare blend of operational rigor and human-centered systems thinking — helping businesses move from reactive mode to long-term stability.